// Managed Services //

Proactive Workstation Management

Remote Workstation and Hardware Mangement

Our remote Hardware Management and Support services ensure your devices, from desktops to mobile, operate at peak performance with proactive maintenance and rapid issue resolution. We provide tailored upgrades, secure disposal, and 24/7 AI-assisted monitoring to minimize downtime and support your business growth. Some features include:

Comprehensive Device Management
Rapid Ticket Triage by AI
Proactive Maintenance
Hardware Inventory Tracking
Remote Troubleshooting
Scalable Upgrade Planning
Device  Procurement
End-of-Life Disposal
The Netrun AI Advantage

Netrun Technologies: AI predicts issues (e.g., hardware failures, network congestion) using machine learning, preventing disruptions before they occur.
Non-AI MSP: Relies on reactive troubleshooting, leading to longer downtimes and higher costs for clients.
Impact: Netrun Technologies reduces downtime by up to 30%, enhancing client productivity.

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// Frequently asked questions //

Have a question?

We welcome all questions. Below are just a few of the FAQ's. Feel free to reach out to find out more about our service that tailor to your business needs.

01/

What type of IT services do you provide?

We offer comprehensive remote IT solutions, including AI-powered IT management, cloud-first solutions, network support, cybersecurity, and helpdesk services, tailored to your business needs.

02/

What makes your MSP different from others?

We stand out with AI-driven innovation, personalized consulting, scalable cloud expertise, and a client-centric approach, delivering proactive solutions to drive your success. All with leveraging the latest tools in remote technology.

03/

What areas do you serve?

We are centrally located in Southern California but with a remote first approach, our footprint spans across the country. From our location, we can assist your organization from the west coast, to the east.

04/

How does your onboarding process work?

Our simple four-step onboarding includes a discovery call, system assessment, customized setup plan, and seamless go-live with ongoing support for immediate results.

05/

How does your AI-powered IT ensure data security?

Our AI-driven solutions use advanced threat detection and real-time monitoring to proactively identify and neutralize risks, safeguarding your data with robust encryption and compliance protocols.

06/

Will AI replace human support in your services?

No, our AI enhances human expertise by automating routine tasks, allowing our skilled team to focus on personalized consulting, support and complex issue resolution for better service.

07/

How do you address AI-related privacy concerns?

We prioritize privacy with strict data handling policies, transparent AI usage, and compliance with regulations to protect your sensitive information.

08/

Can your AI solutions integrate with our current systems?

Yes, our AI-powered tools are designed for seamless integration with your current infrastructure, ensuring compatibility and minimal disruption during implementation.

09/

What if we're hesitant about adopting AI technology?

We offer tailored consultations to address concerns, demonstrating how our AI solutions drive efficiency and security, with scalable options to ease your transition at your pace.

10/

What happens if our hardware fails and you only offer remote support?

We focus on delivering top-notch remote IT support using advanced AI diagnostics and monitoring tools to resolve most issues swiftly. Sometimes before they even happen. For hardware failures requiring physical intervention, we guide you through sel-service or connect you with a trusted third-party repair services to ensure minimal downtime. Keeping your business running smoothly without on-site support.

11/

Why choose a remote-first company over a traditional on-site provider?

A 100%, U.S. based remote-first IT company like ours delivers faster, more flexible support by leveraging cutting-edge AI diagnostics and 24/7 monitoring to resolve issues instantly, without delays of scheduling on-site visits. Our approach cuts overhead costs, passing savings to you, while ensuring proactive maintenance and scalability across distributed work environments - something traditional providers with heavy on-site reliance often can't match efficiently.